Experienced Leadership - 60+ years in the Consumer credit & Risk management and Receivable Management
State of the Art Home Grown Dialler with in-built CRM
Big Focus on Technology Infrastructure to give optimum solution to our clients
More than 250 Collection Agents across UAE & India
Ability to scale up - Large Working Capital available
Provide a managed collection service diversified across multiple industries
Develop and enhance collections processes for private entities as well as banking clients
Work with borrowers and creditors to ensure they are given all the necessary means to recover from debt
Use automation to reduce fixed costs and increase variable recovery for clients across the market
Be the preferred partner and employer in the region with best-inclass practices
Agent Accesslimited to allocated Portfolio Strong Data Protection controls in place – Central Server
CCTV systems – whole office Biometric systems to track entry and attendance
Training calendar and programs + 3-day induction and orientation
Call recording for review and training State of the art VozCare CRM and Dialler system
Robust supervisory oversight and control Dedicated staff specifically recruited based on type of collection
Robust supervisory oversight and control Dedicated staff specifically recruited based on type of collection
Dedicated Quality Assurance team to monitor customer’s call/accounts and maintain CPR as per local regulatory
a dedicated team
to meet the KPIs set
Continuously
all the MIS required
there are no complaints
all Controls, COC and Processes
the relationship
